Speed factors

Pre-flight, confirmation, and troubleshooting — three speeds, one structure.

Checklists

The Pre-Flight Checklist

Every slow support ticket starts the same way: someone skipped a check that takes seconds. This page documents the five pre-flight checks, in the order you do them, with the exact screen you should see at each step.

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Mechanics

What Decides Confirmation Speed

Confirmation speed is often quoted as a single number — "three minutes for TRC20." The reality is a range, and it shifts with network load, wallet behaviour and the fee strategy behind the scenes. This page explains the range.

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Troubleshooting

When Fast Becomes Slow

A deal that should take minutes can stretch to hours for three reasons. This page describes each reason in the order it usually arrives, so you know whether the delay is normal network behaviour or something that needs a support message.

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